Contact Us
Contact Kestrose
At Kestrose, we want every part of your shopping experience to feel simple and well supported.
Our customer care team is available to help with questions about our earrings, necklaces, and bracelets, as well as orders, delivery, returns, product care, after-sales matters, and general store inquiries.
For assistance, please use the official contact information below.
Customer Care
Email:
service@kestrose.com
We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).
If your question relates to an existing order, including your order number will help us locate your purchase more quickly.
For product or after-sales assistance, it is helpful to provide:
• Product name
• Order number, where applicable
• Short explanation of your question or concern
• Clear photographs when relevant
• A brief video when the issue involves a chain, clasp, closure, fastening component, or other product detail
Providing complete information can help our team review your request more efficiently.
Support Availability
Our regular customer service hours are:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Support Email:
service@kestrose.com
Messages submitted outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, major promotions, or periods of increased customer inquiries.
Order, Delivery & After-Sales Assistance
You can contact our team for support concerning:
• Order status and tracking
• Shipping or delivery questions
• Earrings, necklaces, and bracelets
• Materials, finishes, and product specifications
• Jewelry care and usage information
• Damaged or defective products
• Incorrect or incomplete orders
• Returns and other after-sales matters
• Commercial and wholesale inquiries
When contacting us about an order, please provide both your order number and the email address used at checkout whenever possible.
If an item arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photographs of both the jewelry and its packaging.
Jewelry Product Assistance
Kestrose specializes in a curated selection of earrings, necklaces, and bracelets.
Our team can provide information about:
• Product measurements
• Materials and finishes
• Earring posts, hooks, backs, and closures
• Necklace chains, clasps, and extension components
• Bracelet clasps and fastening details
• Decorative components and construction
• Jewelry care
• Included components or accessories
• Recommended use
• Product variations
• General product information
Because specifications differ between individual designs, please provide the relevant product name when requesting assistance.
Wholesale & Commercial Opportunities
We welcome inquiries from retailers, distributors, commercial buyers, jewelry businesses, and other potential partners interested in working with Kestrose.
For wholesale orders, distribution opportunities, bulk purchasing, or other commercial discussions, please email:
To help us identify your request, you may use:
Subject: Wholesale Inquiry
or
Subject: Business Inquiry
Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity.
Company Details
Brand: Kestrose
Website: kestrose.com
Legal Entity:
Hangzhou Pinhengnuo Technology Co., Ltd.
Registered Address:
Room 416, 4th Floor, Building 6, No. 80 Longchuanwu Road, Donghu Street, Linping District, Hangzhou City, Zhejiang Province
Unified Social Credit Code:
91440111MAEF1YC194
For additional business consultation, you may contact our foreign trade manager:
Foreign Trade Manager: Wang Yuhan
Phone: +8613725113149
Customer Support Email:
service@kestrose.com
kestrose.com is owned and operated by Hangzhou Pinhengnuo Technology Co., Ltd. The company manages the online store, customer support, order coordination, and associated e-commerce operations.
Need Assistance?
Whether you're considering a new pair of earrings, selecting a necklace or bracelet, checking an existing order, or looking for after-sales assistance, our customer care team is ready to help.
Email us at:
service@kestrose.com
Thank you for shopping with Kestrose.