Privacy Policy
Privacy Policy
Last Updated: September 16, 2026
This Privacy Policy explains how Kestrose handles personal information when you visit kestrose.com, browse or purchase our earrings, necklaces, and bracelets, interact with our advertising, contact customer support, or otherwise use our website and related services.
The Kestrose online store is owned and operated by Hangzhou Pinhengnuo Technology Co., Ltd. and is powered by Shopify, which provides the e-commerce infrastructure used to deliver our Services. 粘贴的文本 (1)
If this Privacy Policy conflicts with our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will govern those privacy-related matters.
Please review this policy carefully to understand our privacy practices.
1. Information We May Collect
For purposes of this Privacy Policy, personal information means information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Information that has been appropriately anonymized or de-identified so that it can no longer reasonably identify you is not considered personal information.
Depending on your interaction with Kestrose, your location, applicable law, and your privacy selections, we may process information such as:
Contact Details
Your name, email address, telephone number, billing address, and shipping address.
Account Details
Login information, saved addresses, preferences, and account settings where account functionality is available.
Shopping & Transaction Information
Information relating to earrings, necklaces, or bracelets you view, place in your cart, purchase, return, exchange, or cancel, together with order history, payment status, and transaction identifiers.
Payment-Related Information
Payment information processed through third-party payment providers. Kestrose generally does not directly store complete payment-card numbers or card security codes.
Customer Support Information
Messages, photographs, order information, product details, and other information you voluntarily provide when communicating with our customer care team.
Device & Technical Information
Information such as device type, operating system, browser type, IP address, network information, and certain online or device identifiers.
Website Activity
Pages and products viewed, searches, referral information, shopping-cart activity, checkout interactions, website activity, and visit dates and times.
Advertising & Attribution Data
Advertising interactions, campaign information, conversion events, and related identifiers where processing is permitted.
Cookie & Privacy Preferences
Your consent selections and applicable browser- or device-based privacy signals.
2. Where Information Comes From
We may obtain personal information through several sources, including:
• Directly from you when you purchase a product, create an account, subscribe to communications, contact us, or otherwise submit information
• Automatically through cookies, pixels, tags, scripts, local storage, server logs, and similar technologies
• Shopify and other providers supporting our online store
• Payment processors and payment-service providers
• Shipping, fulfillment, warehouse, and logistics partners
• Advertising, analytics, attribution, and measurement providers
• Fraud-prevention, security, and risk-management services
• Other business partners or third parties where permitted by law
3. Why We Process Personal Information
We may process personal information for purposes including the following:
Operating and Improving Kestrose
Information may be used to operate kestrose.com, maintain shopping-cart and checkout functionality, process purchases, fulfill orders, coordinate delivery, provide tracking, manage accounts, process eligible returns or exchanges, answer customer questions, and improve our Services.
Processing Transactions
We may use applicable information to process and verify payments, maintain transaction records, administer refunds or cancellations, and help prevent fraudulent transactions.
Marketing & Advertising
Where permitted by applicable law, information may be used to evaluate advertising campaigns, understand interactions with advertisements, attribute purchases or other events to campaigns, improve advertising activities, and deliver promotional communications.
Website Analytics
Website traffic, product views, searches, shopping behavior, and other interactions may be analyzed to understand how customers use our store and identify opportunities to improve functionality and customer experience.
Security & Fraud Prevention
Information may be processed to identify, investigate, prevent, or respond to suspected fraud, unauthorized activity, abuse, security incidents, or potentially unlawful conduct.
Customer Communications
We may use your information to respond to requests, provide customer support, communicate about purchases, and send relevant order, payment, shipping, delivery, or return updates.
Legal & Compliance Requirements
Information may also be processed when reasonably necessary to comply with applicable laws, regulations, tax and accounting requirements, contractual obligations, legal proceedings, or legitimate requests from government authorities.
4. Cookies & Related Technologies
Kestrose and providers supporting our website may use technologies such as:
• Cookies
• Pixels
• Tags
• Scripts
• Local storage
• APIs
• Similar online technologies
Depending on their purpose, these technologies may help us:
• Operate essential website functions
• Maintain cart and checkout features
• Remember website and privacy preferences
• Support website security and fraud prevention
• Understand website traffic and usage
• Improve functionality and performance
• Measure advertising effectiveness
• Attribute purchases and other conversion events
• Support permitted marketing and advertising activities
These technologies may generally fall into categories such as strictly necessary, functional, analytics, and advertising.
Strictly necessary technologies may remain active because they support essential website operations.
Where required by applicable law, we will request appropriate consent before activating non-essential analytics or advertising technologies.
Available cookie selections can be managed through the Cookie Preferences controls on our website.
Restricting certain optional technologies may affect non-essential personalization, analytics, or advertising functionality.
5. Advertising, Measurement & AppLovin
Kestrose may use advertising, analytics, attribution, and measurement providers to better understand advertising performance, customer interactions, conversions, and campaign effectiveness.
One provider we may work with is AppLovin Corporation (“AppLovin”).
Where enabled, AppLovin integrations may involve cookies, pixels, scripts, APIs, and similar technologies.
Depending on our configuration, applicable laws, your website activity, and your privacy selections, information processed through these technologies may include:
• IP address
• Browser and device details
• Device or advertising identifiers
• Online or customer identifiers where lawfully enabled
• Website browsing activity
• Searches
• Views of earrings, necklaces, or bracelets
• Products placed in a shopping cart
• Checkout activity
• Purchases and conversion events
• Advertising interactions
• Campaign and attribution information
• Country, region, postal, or similar location information where applicable
• Cookie, advertising, and privacy-preference signals
• Certain contact or customer identifiers where lawfully permitted
AppLovin may process applicable information for purposes such as advertising measurement, attribution, advertising optimization, fraud prevention, security, improving or delivering advertising services, and interest-based advertising where permitted by applicable law and your privacy choices.
The specific information involved will depend on the technologies enabled, your interactions with Kestrose, applicable privacy settings, consent choices, and legal requirements.
Where legally required, appropriate consent will be obtained before AppLovin technologies are enabled for non-essential advertising purposes.
Kestrose does not intentionally provide AppLovin with sensitive personal information for advertising purposes.
Applicable advertising-cookie selections can be managed through our Cookie Preferences controls and other available privacy-choice mechanisms.
For additional information, please review the AppLovin Privacy Policy.
6. When We May Disclose Personal Information
Kestrose may disclose personal information where reasonably necessary to provide our Services, complete transactions, operate the business, protect our website, evaluate advertising, or meet legal requirements.
Recipients may include:
• Shopify and other e-commerce infrastructure providers
• Payment processors and payment-service providers
• Shipping, warehouse, logistics, and fulfillment providers
• Customer-support providers
• Hosting, infrastructure, technology, and security providers
• Analytics and performance-measurement services
• Advertising and attribution providers, including AppLovin
• Fraud-prevention and risk-management providers
• Accountants, auditors, lawyers, and other professional advisers
• Courts, regulators, government agencies, or law-enforcement authorities where legally required
Information may also be disclosed as part of a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or comparable corporate transaction.
Service providers may process information according to their agreements with us and applicable privacy obligations.
7. Shopify & Our Online Store
Kestrose uses Shopify to host and support its online store.
Shopify may collect and process information relating to your access to and use of our Services where necessary to provide, maintain, secure, and improve Shopify's services.
Information submitted through kestrose.com may therefore be transferred to Shopify and other providers operating in countries outside your country of residence.
Certain Shopify services may also process information about interactions with our store, Shopify, and other participating merchants to provide and improve applicable services.
For further details, please review the Shopify Consumer Privacy Policy.
Depending on your location, additional choices relating to Shopify's processing may also be available through Shopify's privacy tools.
8. Targeted Advertising & Your Choices
Privacy laws in certain jurisdictions may classify some advertising-related disclosures as a “sale,” “sharing,” targeted advertising, or another regulated activity.
Where applicable, you may have the right to opt out of certain activities.
Available options may include:
• Adjusting settings through our Cookie Preferences controls
• Rejecting optional advertising technologies where available
• Using applicable website privacy controls
• Contacting service@kestrose.com
• Using recognized browser- or device-based privacy preference signals where supported
Where required by applicable law and technically supported, we will recognize applicable privacy signals, including Global Privacy Control (GPC) and other legally required opt-out mechanisms.
Your selections may not prevent all advertising from appearing, but they may influence whether advertising is personalized and how advertising performance is measured.
9. Marketing Communications
Where legally permitted, Kestrose may send promotional communications about new earrings, necklaces, bracelets, special offers, collections, or store updates.
You can unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service-related communications concerning purchases, payments, delivery, returns, account security, or customer-support matters.
10. Links to Third-Party Services
Our Services may contain links to websites, social platforms, payment providers, or other online services operated independently by third parties.
Those services may follow privacy and security practices different from ours.
Kestrose is not responsible for the content, privacy practices, security measures, or activities of third-party services that we do not control.
We encourage you to review the applicable third party's privacy information before providing personal information.
11. Children's Privacy
Kestrose's website and shopping Services are intended for adult customers and are not directed toward children.
We do not knowingly collect personal information directly from children where parental consent or another lawful basis would be required.
If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact:
We will review the matter and take appropriate action where required by applicable law.
12. Protecting Personal Information
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Nevertheless, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.
Please never send complete payment-card numbers, CVV/security codes, passwords, or similarly sensitive credentials through ordinary email or customer-support communications.
13. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for applicable purposes, which may include:
• Processing purchases and maintaining transaction records
• Providing customer support
• Administering returns, exchanges, and refunds
• Detecting or preventing fraud
• Maintaining website and account security
• Resolving disputes
• Enforcing applicable agreements and policies
• Satisfying tax, accounting, regulatory, and legal requirements
Retention periods may differ according to the type of information, why it was collected, and applicable legal requirements.
14. Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights concerning your personal information.
These may include:
Access or Know
The right to request access to certain personal information maintained about you.
Delete
The right to request deletion of certain eligible personal information.
Correct
The right to request correction of inaccurate personal information.
Data Portability
The right to request a portable copy of certain eligible information.
Restrict or Object
The right to object to or request restrictions on certain processing activities.
Withdraw Consent
Where processing relies on consent, you may have the right to withdraw that consent.
Opt Out of Sale, Sharing or Targeted Advertising
Where applicable, you may have the right to opt out of certain disclosures or processing associated with targeted advertising, sale, or sharing.
Appeal
Certain jurisdictions may provide a right to appeal decisions concerning privacy requests.
Complain
You may have the right to submit a complaint to an applicable data-protection authority.
These rights are not absolute and may be subject to applicable legal limitations or exceptions.
To submit an applicable privacy request, contact:
We may need to verify your identity before completing certain requests.
Authorized agents may also need to provide appropriate evidence of their authority to submit a request on your behalf.
Kestrose will not unlawfully discriminate against you for exercising applicable privacy rights.
15. United States Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy legislation.
Depending on the law involved, these rights may include access, correction, deletion, portability, and the ability to opt out of targeted advertising or certain sale or sharing of personal information.
Requests may be submitted through applicable website privacy controls or by contacting:
Where required by law, supported privacy preference signals such as Global Privacy Control (GPC) will be recognized.
16. EEA, United Kingdom & Similar Jurisdictions
Where the GDPR, UK GDPR, or similar privacy legislation applies, personal information may be processed under one or more applicable legal bases, including:
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent
• Protection or exercise of legal rights
Where processing depends on consent, you may withdraw that consent at any time.
Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
Where applicable, you may also submit a complaint to the relevant data-protection authority.
17. International Data Transfers
Our technology providers, payment processors, advertising providers, logistics partners, and other service providers may operate outside your country of residence.
Personal information may therefore be transferred to, processed in, or stored in other countries.
Where required by applicable law, appropriate safeguards will be used for international transfers. These may include applicable Standard Contractual Clauses or other legally recognized transfer mechanisms.
18. Complaints
If you have concerns about how Kestrose handles personal information, please contact us using the details below.
Depending on your jurisdiction, you may also have the right to appeal an applicable privacy decision or submit a complaint to your local data-protection authority.
19. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business, website functionality, technology, service providers, advertising activities, privacy practices, or applicable laws.
When changes are made, the Last Updated date at the beginning of this policy will be revised.
Where legally required, additional notice may be provided for material changes.
20. Contact Us
For questions about this Privacy Policy, Kestrose's privacy practices, or an applicable privacy-rights request, please contact:
Brand: Kestrose
Website: kestrose.com
Legal Entity:
Hangzhou Pinhengnuo Technology Co., Ltd.
Registered Address:
Room 416, 4th Floor, Building 6, No. 80 Longchuanwu Road, Donghu Street, Linping District, Hangzhou City, Zhejiang Province
Unified Social Credit Code:
91440111MAEF1YC194
Customer Support & Privacy Email:
service@kestrose.com
kestrose.com is owned and operated by Hangzhou Pinhengnuo Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.