Warranty & Guarantee
Product Support & 90-Day Limited Warranty
Our Quality Promise
At Kestrose, we want every pair of earrings, necklace, and bracelet you receive to reflect the quality and presentation shown in our store.
Products are selected and inspected before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the matter and help determine an appropriate resolution.
90-Day Warranty Coverage
Most Kestrose products include a 90-day limited warranty, beginning on the date the order is delivered.
The warranty applies to eligible manufacturing defects and functional problems that arise during normal, intended use.
Depending on the nature of the issue, available resolutions may include:
• Replacement of the product
• Replacement of an eligible component, when available
• Store credit
• Refund, where appropriate
The resolution offered will depend on the circumstances of the claim, the type of issue, and current product or component availability.
What the Warranty May Cover
Manufacturing Issues
Eligible defects in materials or workmanship that interfere with the normal construction or intended use of the jewelry.
Earrings & Closure Components
For eligible earrings, coverage may apply to unexpected manufacturing-related problems involving:
• Posts
• Hooks
• Backs
• Closures
• Connectors
• Other fastening components
Necklaces & Chains
For eligible necklaces, qualifying issues may include manufacturing-related problems involving:
• Chains
• Clasps
• Connectors
• Extension components
• Structural connections
Bracelets & Fastenings
For eligible bracelets, warranty coverage may apply to qualifying issues involving:
• Clasps
• Fastening components
• Connectors
• Structural construction
Structural Defects
Construction-related problems that were not caused by accidental damage, misuse, excessive force, or inappropriate handling.
Damage on Arrival
Products received broken, bent, damaged, or unusable as a result of shipping or handling may also qualify for assistance.
Warranty Exclusions
The limited warranty does not cover problems resulting from:
• Accidental drops, impacts, bending, or breakage
• Improper handling or fastening
• Misuse or use outside the intended purpose
• Excessive exposure to moisture, heat, chemicals, or unsuitable conditions
• Ordinary wear and tear
• Cosmetic changes resulting from regular use
• Unauthorized alterations, repairs, or modifications
• Improper cleaning, care, or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period
Small variations in colour, finish, texture, shape, pearl-look details, clear stone-look accents, or other decorative characteristics are generally not treated as defects when they do not interfere with normal use.
Damaged, Defective or Incomplete Jewelry
If your earrings, necklace, or bracelet arrives damaged, defective, or missing a component, please contact us as soon as reasonably possible after delivery.
To help our team assess the issue, please provide:
• Order number
• Full name and email address
• Product name
• Brief explanation of the problem
• Clear photographs or a short video showing the issue
• Photographs of the packaging if shipping damage is involved
Please retain both the jewelry and relevant packaging until our team has reviewed your request.
Submitting a Warranty Claim
To request warranty support, contact:
Please include your order number together with clear supporting photographs or video where appropriate.
Our customer care team normally aims to respond within 24–48 hours.
If additional details are required to determine warranty eligibility or understand the issue, we may contact you for further information.
Replacement Options
When a replacement is approved, we will make reasonable efforts to provide the same item.
If the original earrings, necklace, or bracelet is no longer available, possible alternatives may include:
• A comparable replacement
• Store credit
• Another appropriate resolution
Replacement options depend on current inventory and product availability.
Warranty Claims & Refunds
Approval of a warranty claim does not automatically mean that a cash refund will be provided.
Refund eligibility depends on the circumstances of the issue and the terms of our applicable Return & Refund Policy.
Where a refund is approved, it will normally be returned to the original payment method.
Banks, card issuers, and payment providers may require additional processing time before the funds appear in your account.
Returns vs. Warranty Claims
Our Return & Refund Policy and Limited Warranty serve different purposes.
The Return & Refund Policy applies when an eligible customer wishes to return a purchase within the applicable return period.
The Limited Warranty addresses qualifying manufacturing defects and eligible product-related issues arising during the warranty period.
Please review our Return & Refund Policy for complete information about return eligibility, procedures, and refunds.
Jewelry Damaged During Shipping
If the shipping package appears damaged when it arrives, we recommend photographing it before opening.
If the jewelry inside has also been affected, please contact customer support and provide clear photographs of:
• Outer shipping package
• Shipping label
• Damaged earrings, necklace, or bracelet
• Damaged internal protective packaging
Keeping these materials available can help us review shipping-related claims more efficiently.
Caring for Your Jewelry
Proper handling and care can help maintain the appearance and condition of your Kestrose jewelry.
We recommend:
• Following any product-specific care instructions
• Using jewelry only as intended
• Handling earring posts, hooks, backs, and closures gently
• Opening and closing necklace and bracelet clasps carefully
• Avoiding excessive pulling, bending, twisting, or impact
• Protecting jewelry from unnecessary moisture, heat, and harsh chemicals
• Using appropriate jewelry-cleaning materials and methods
• Keeping chains and delicate components from becoming tangled
• Storing earrings, necklaces, and bracelets in a clean, dry place when not in use
Improper handling, cleaning, use, or maintenance may affect warranty eligibility.
Consumer Protections
This limited warranty is provided in addition to applicable statutory consumer rights.
Nothing in this warranty is intended to exclude, waive, or restrict rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Warranty Support
For questions about warranty coverage, product support, or an existing claim, contact:
Customer Support Email:
service@kestrose.com
We aim to respond to customer inquiries within 24–48 hours.