Terms and Conditions
Terms and Conditions
These Terms and Conditions (“Terms”) govern purchases made through kestrose.com.
The website is operated by Hangzhou Pinhengnuo Technology Co., Ltd.
When you submit an order through Kestrose, you acknowledge that you have reviewed and understood these Terms and agree that your purchase will also be subject to other applicable policies made available through our website. 粘贴的文本 (1)
1. Scope and Related Policies
These Terms apply to products purchased through kestrose.com.
Depending on your transaction, additional Kestrose policies may also apply, including our:
• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty information
Where relevant, these documents should be read together with these Terms.
2. Product Information
We take reasonable steps to present product descriptions, materials, measurements, colours, finishes, photographs, functionality, pricing, and availability accurately.
Kestrose focuses on three principal jewelry categories:
• Earrings
• Necklaces
• Bracelets
The appearance of an individual piece may differ slightly from what appears on your screen because of factors such as:
• Screen and display settings
• Lighting conditions
• Product photography
• Manufacturing tolerances
• Material or finish variations
• Differences in decorative details
• Production batches
• Packaging or design updates
Jewelry featuring metallic finishes, pearl-look accents, clear stone-look details, textured surfaces, sculptural forms, or other decorative elements may show minor differences in colour, texture, shape, finish, or surface appearance.
These normal variations do not necessarily indicate that a product is defective.
Where reasonably necessary, we may correct errors, revise product information or availability, and update website content.
If a material error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
3. Product Components & Compatibility
Depending on the design, Kestrose earrings, necklaces, and bracelets may include components such as:
• Earring posts, hooks, backs, or closures
• Necklace chains, clasps, or extension components
• Bracelet clasps and fastening components
• Detachable decorative elements
• Connectors
• Other accessories identified on the applicable product page
Please review the individual product description, measurements, materials, intended use, and care information before purchasing.
Construction, sizing, closures, and decorative components can vary between individual designs or product versions.
Unless expressly stated otherwise, Kestrose does not guarantee that third-party replacement parts, accessories, or jewelry components will be compatible with every Kestrose product.
4. Orders and Acceptance
Submitting an order may generate an automated order-confirmation message.
This confirmation means that we have received your order. It does not necessarily mean that the order has received final acceptance or has been shipped.
Where reasonably necessary, we may verify, limit, refuse, or cancel an order for reasons including:
• Payment authorization failure
• Suspected fraudulent activity
• Unauthorized payment activity
• Inventory limitations
• Incorrect product or pricing information
• Shipping restrictions
• Duplicate or unusual order activity
• Suspected unauthorized resale
• Promotional abuse
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment
If an order is cancelled after payment has already been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
5. Changes and Cancellations
If you need to modify or cancel your purchase, please contact:
We will make reasonable efforts to assist before fulfillment begins.
However, changes or cancellations cannot be guaranteed after an order has entered:
• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch
Once an order has shipped, any applicable return will generally be handled according to our Return & Refund Policy.
6. Prices
Prices on kestrose.com are displayed and processed in U.S. dollars (USD).
The price of an order may vary according to factors including:
• Selected earrings, necklace, or bracelet
• Product size or variation
• Colour or finish
• Quantity
• Shipping destination
• Promotional eligibility
• Applicable taxes
• Shipping charges
Your final payable amount will be shown during checkout before the purchase is completed.
Prices may be changed for future purchases.
If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.
7. Taxes, Customs & Other Charges
Applicable taxes, delivery charges, and other order-related fees will be displayed during checkout where required or supported.
International purchases may additionally incur:
• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other fees imposed by local authorities or carriers
Unless checkout expressly states otherwise, these additional international charges are generally the responsibility of the recipient.
Please refer to our Shipping Policy for further information.
8. Payments
Available payment methods are shown during checkout and may depend on factors such as your location, device, order value, and available payment services.
By submitting payment information, you confirm that:
• You are authorized to use the selected payment method
• The information you provide is accurate and complete
• You authorize processing of the applicable transaction amount
Payments may undergo authorization, verification, security, and fraud-prevention checks.
Additional details are available in our Payment & Security Policy.
9. Promotions and Special Offers
Kestrose may occasionally provide promotional benefits such as:
• Special pricing
• Discount codes
• Jewelry bundles
• Limited-time promotions
• Free or reduced shipping
• Other promotional offers
Individual promotions may include additional requirements relating to:
• Promotional periods
• Minimum purchase amounts
• Eligible or excluded earrings, necklaces, or bracelets
• Geographic availability
• Quantity restrictions
• Customer eligibility
• Usage limitations
Unless specifically stated otherwise, promotional offers cannot generally be combined.
Discounts ordinarily cannot be applied retroactively after an order has been completed.
Where permitted by applicable law, promotional offers may be modified, suspended, or discontinued.
10. Shipping and Delivery
Shipping methods, estimated transit periods, tracking availability, delivery charges, and related matters are explained in our Shipping Policy.
Unless expressly guaranteed, any delivery date or timeframe provided should be treated as an estimate.
Delivery can be affected by circumstances outside our reasonable control, including:
• Carrier operations
• Customs procedures
• Weather conditions
• Transportation disruptions
• Public holidays
• Remote delivery destinations
• Local delivery circumstances
Customers are responsible for entering complete and accurate shipping information during checkout.
Because earrings, necklaces, and bracelets may contain delicate chains, closures, clasps, connectors, pearl-look details, clear stone-look accents, or other decorative components, appropriate protective packaging may be used during transportation.
Please inspect your jewelry promptly after delivery.
11. Returns, Refunds and Exchanges
Returns, refunds, exchanges, incorrect orders, and damaged-product procedures are governed by our Return & Refund Policy.
Please contact Kestrose before returning an item so our customer care team can review your request and provide applicable instructions.
Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.
12. Damaged, Defective or Incorrect Products
If your earrings, necklace, or bracelet arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.
We may ask you to provide:
• Order number
• Clear photographs of the affected product
• Photographs of the inner and outer packaging
• Photograph of the shipping label
• Short video demonstrating the problem where useful
Please retain the product and original packaging until our customer service team has reviewed your request.
Depending on the circumstances and applicable law, available remedies may include replacement, refund, repair, or another appropriate resolution.
13. Jewelry Use & Care
Kestrose products should be used for their intended purposes and in accordance with applicable product instructions, specifications, care information, closure guidance, warnings, and product-specific recommendations.
Earrings
For earrings with posts, hooks, backs, closures, or other fastening components:
• Handle each piece carefully
• Avoid unnecessary bending of posts or hooks
• Make sure closures are correctly aligned before wearing
• Avoid excessive force when opening or closing components
• Store earrings carefully when they are not being worn
• Use an appropriate soft cloth for cleaning
• Stop using an earring if a component appears damaged or unsuitable for continued use
Necklaces
For necklaces and delicate chains:
• Handle chains and connectors gently
• Avoid excessive pulling, twisting, or bending
• Open and close clasps carefully
• Keep chains untangled during storage
• Store necklaces in a clean, dry location
• Clean using an appropriate soft cloth
• Stop using the necklace if a chain, clasp, or connector appears damaged
Bracelets
For bracelets and their fastening components:
• Open and close clasps carefully
• Avoid excessive stretching, pulling, bending, or twisting
• Handle connectors and decorative details gently
• Store bracelets separately where practical
• Clean using an appropriate soft cloth
• Avoid abrasive cleaners unless specifically permitted
• Stop wearing the bracelet if its fastening or structural components appear damaged
Minor differences in colour, texture, shape, finish, or decorative detail may occur between individual pieces.
14. Decorative Details
Kestrose earrings, necklaces, and bracelets may incorporate pearl-look accents, clear stone-look details, textured finishes, sculptural elements, or other decorative features.
To help maintain their appearance:
• Handle decorative elements carefully
• Avoid unnecessary pressure or impact
• Do not pull or twist attached details
• Store jewelry separately where practical
• Avoid abrasive cleaning materials
• Limit unnecessary exposure to harsh chemicals and cleaning products
Product-specific care instructions take priority whenever they are provided.
15. Environmental Exposure
Unless the applicable product page specifically states otherwise, Kestrose jewelry should be protected from unnecessary exposure to:
• Rain
• Excessive moisture
• Extreme temperatures
• Prolonged direct sunlight
• Harsh chemicals or cleaning products
Any waterproof, water-resistant, or similar claim applies only when expressly stated for the individual product.
16. Dimensions & Product Variations
Measurements displayed on kestrose.com are provided as a practical reference.
Small dimensional differences may result from:
• Manufacturing processes
• Measurement techniques
• Product construction
• Material characteristics
• Production-batch variations
Jewelry featuring metallic finishes, pearl-look accents, clear stone-look details, textured surfaces, or decorative components may not be completely identical from one piece to another.
17. Product Warranty
Certain Kestrose products may qualify for limited warranty protection where specifically stated.
Where applicable, warranty duration, coverage, exclusions, and claim procedures will be described on the relevant product page, accompanying documentation, or our Product Support & Warranty page.
Warranty coverage exists separately from statutory consumer protections.
Nothing in our warranty provisions limits consumer rights that cannot legally be excluded.
18. Personal Use
Products offered through kestrose.com are primarily intended for lawful personal, accessory, or gifting purposes unless we expressly agree otherwise in writing.
Where reasonably necessary, unauthorized commercial resale may be restricted.
19. Prohibited Activities
You may not use Kestrose's website, checkout, or purchasing systems for activities including:
• Fraudulent transactions
• Unauthorized payment activity
• Misuse of promotions or discounts
• Manipulation of checkout systems
• Abuse of refund or return procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive conduct
Where suspicious activity is identified, we may take reasonable measures to protect customers, our business, website infrastructure, and payment systems.
20. Intellectual Property
Unless otherwise stated, content appearing on Kestrose's website—including branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise used with authorization by Kestrose, Hangzhou Pinhengnuo Technology Co., Ltd., or the applicable rights holder.
Website materials may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.
21. Third-Party Services
Kestrose may rely on independent service providers for areas including:
• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services
Third-party services may operate according to their own terms and privacy practices.
Kestrose is not responsible for independent third-party services that we do not operate or control.
22. Electronic Communications
When you submit an order or contact us electronically, you agree that we may communicate with you electronically where appropriate.
These communications may include:
• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer-support responses
• Return and refund communications
• Security notices
• Important service-related information
Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.
23. Privacy
Our collection, processing, use, disclosure, and protection of personal information are explained in our Privacy Policy.
Where available, additional controls regarding cookies, advertising, and related processing can be accessed through our Your Privacy Choices page.
24. Website & Product Disclaimer
To the fullest extent permitted by applicable law, kestrose.com and its related website services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted website availability or that every technical issue will be resolved immediately.
We make reasonable efforts to represent earrings, necklaces, and bracelets accurately in photographs and product descriptions, although minor variations may occur as described in these Terms.
Any product-specific warranty is governed by its applicable warranty conditions.
Nothing in these Terms excludes a warranty, consumer protection, guarantee, or remedy that cannot legally be excluded.
25. Limitation of Liability
To the fullest extent permitted by applicable law, Kestrose and Hangzhou Pinhengnuo Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of the store where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude or restrict:
• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer-protection laws
26. Consumer Rights
Depending on your country, state, province, or region, applicable laws may provide statutory consumer protections concerning:
• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations
These Terms do not waive or restrict rights that cannot legally be waived.
Where mandatory consumer-protection legislation provides greater rights than these Terms, those statutory protections will continue to apply.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by applicable law.
28. Changes to These Terms
These Terms may be updated periodically to reflect changes involving:
• Business operations
• Earrings, necklaces, bracelets, or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements
Updated Terms will be posted on this page.
Unless applicable law requires otherwise, the version in effect when an order is placed will generally govern that transaction.
29. Contact Us
For questions about these Terms, your order, Kestrose jewelry, or our store policies, please contact:
Brand: Kestrose
Website: kestrose.com
Legal Entity:
Hangzhou Pinhengnuo Technology Co., Ltd.
Registered Address:
Room 416, 4th Floor, Building 6, No. 80 Longchuanwu Road, Donghu Street, Linping District, Hangzhou City, Zhejiang Province
Unified Social Credit Code:
91440111MAEF1YC194
Customer Support Email:
service@kestrose.com
kestrose.com is operated by Hangzhou Pinhengnuo Technology Co., Ltd.