Shipping Policy
Shipping & Delivery Policy
At Kestrose, we work to make the delivery process straightforward and transparent from order confirmation through final delivery.
Our collection is centered on earrings, necklaces, and bracelets. Because many jewelry designs include fine chains, fastening components, and decorative details, suitable protective packaging may be used where necessary during transportation.
Processing Your Order
After successful payment confirmation, orders are generally prepared for shipment within 1–3 business days.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from the estimated shipping transit period. Preparation may occasionally take longer during holidays, promotional events, unusually high order volumes, inventory checks, or other exceptional circumstances.
Some earrings, necklaces, and bracelets with delicate components may also require additional preparation or protective packaging before dispatch.
Once your package leaves our fulfillment facility, shipping confirmation and available tracking details will be sent to the email address associated with your order.
Delivery Estimates
After an order has shipped, the typical estimated delivery timeframe is:
7–20 business days
Please remember that this estimate begins after shipment and does not include the 1–3 business day processing period.
Actual delivery timing can be influenced by:
- Destination country or region
- Carrier schedules and availability
- Customs processing
- Public holidays
- Severe weather
- High-volume shipping periods
- Remote or limited-service destinations
- Local delivery restrictions
- Circumstances beyond our reasonable control
All stated delivery periods are estimates rather than guaranteed arrival dates.
Shipping Options & Charges
Available delivery methods and applicable shipping fees are presented during checkout based on factors such as destination, package characteristics, and the products included in your purchase.
If an order qualifies for free shipping, reduced shipping, or another delivery promotion, the applicable option will be displayed at checkout before payment is completed.
Certain jewelry requiring specialized or additional protective packaging may be subject to different shipping arrangements depending on its destination.
Protective Jewelry Packaging
Depending on the design, Kestrose earrings, necklaces, and bracelets may feature:
- Fine or delicate chains
- Pearl-look accents
- Clear stone-look details
- Earring posts, hooks, backs, or closures
- Necklace clasps and connectors
- Bracelet clasps and fastening components
- Other delicate decorative elements
Where appropriate, protective materials are used to help minimize unnecessary movement and impact while the package is in transit.
After receiving your order, open the package carefully and inspect the jewelry within a reasonable period.
We recommend keeping the original product and shipping packaging until you have confirmed that your order arrived in satisfactory condition.
Tracking Information
Where tracking is provided, you will receive a shipping confirmation email containing the available tracking number or tracking link.
Tracking may not become active immediately after a shipping label is generated.
Updates also vary between carriers. Some shipping providers record frequent transit events, while others may only update tracking when a parcel reaches major transportation or delivery checkpoints.
Unexpected Delivery Delays
While we work with logistics providers to facilitate timely delivery, delays can occasionally occur for reasons beyond our reasonable control.
Examples include:
- Carrier service interruptions
- Customs inspections or clearance
- Severe weather conditions
- Transportation disruptions
- Holidays
- Seasonal shipping volume
- Remote destinations
- Local delivery restrictions
- Unexpected logistics delays
If your package has not arrived after the estimated 7–20 business day shipping period, please contact our customer support team.
We can review the available tracking and shipment information and assist with the appropriate next steps.
Checking Your Shipping Address
Please provide a complete, accurate, and deliverable address when placing your order.
Before completing checkout, we recommend confirming:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact details
If you discover an address error after submitting an order, contact us promptly.
We will make reasonable efforts to update your details before fulfillment progresses, but address changes cannot be guaranteed after an order enters processing or has been dispatched.
Where permitted by applicable law, additional shipping charges may apply if an order must be reshipped or is returned or delayed because the customer supplied incomplete or incorrect delivery information.
International Shipping
Kestrose delivers to selected international destinations where shipping services are available.
International packages may be subject to additional requirements or charges, including:
- Customs inspections
- Import duties
- Local taxes
- Brokerage fees
- Customs-clearance charges
- Other carrier or government charges
Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility.
Kestrose does not determine or control customs-processing times or charges imposed by customs authorities, governments, or independent delivery providers.
Items Damaged in Transit
We recommend inspecting your earrings, necklaces, or bracelets promptly after delivery, particularly when the design includes fine chains, delicate closures, clasps, connectors, or decorative accents.
If an item arrives broken, scratched, damaged, or otherwise affected during transportation, contact us as soon as reasonably possible.
Please provide:
- Order number
- Clear photographs showing the affected jewelry
- Photographs of the internal packaging
- Photographs of the external shipping package
- Photograph of the shipping label
- Short video where it helps demonstrate the issue
Keep the affected product and all relevant packaging until our customer care team has completed its initial review.
Depending on the circumstances and applicable policies, an available resolution may include a replacement, refund, or another appropriate remedy.
Missing or Significantly Delayed Packages
If tracking shows an unusual delay or the location of your shipment cannot be determined, please contact our customer care team.
We can review the available carrier information and, where appropriate, assist with carrier inquiries or other available resolution procedures.
The time required for an investigation and the available resolution may depend on the carrier involved and the circumstances of the shipment.
Tracking Says “Delivered,” but I Cannot Find My Package
When tracking indicates delivery but the package cannot be located, please first check common delivery locations such as:
- Mailbox or designated parcel area
- Front, side, or rear entrance
- Building reception desk or mailroom
- Other members of your household
- Nearby neighbors
- Local delivery carrier
If the parcel still cannot be found, contact us so we can review the available delivery information with you.
Orders Sent in Separate Packages
An order containing multiple Kestrose products may occasionally be divided into separate shipments because of:
- Different inventory locations
- Product dimensions
- Protective packaging requirements
- Warehouse availability
- Fulfillment arrangements
For example, earrings and a necklace, or a bracelet and necklace, may be dispatched separately depending on inventory and packaging requirements.
Separate shipments may have different tracking numbers and may not arrive on the same day.
You will not be charged additional shipping fees solely because Kestrose chooses to divide your order into multiple packages.
When Your Jewelry Arrives
To help protect your order while unpacking it, we recommend:
- Opening the parcel carefully
- Keeping sharp tools away from the jewelry
- Removing protective materials gently
- Handling fine chains and fastening components with care
- Checking earrings, necklaces, and bracelets before discarding packaging
- Placing jewelry on a clean, stable surface while inspecting it
If your jewelry contains detachable, adjustable, or specialized components, review the applicable product information before use.
Shipping Support
For questions about tracking, shipping, delivery, or products affected during transportation, contact our customer support team:
Brand: Kestrose
Official Website: kestrose.com
Legal Entity: Hangzhou Pinhengnuo Technology Co., Ltd.
Unified Social Credit Code: 91440111MAEF1YC194
Registered Address: Room 416, 4th Floor, Building 6, No. 80 Longchuanwu Road, Donghu Street, Linping District, Hangzhou City, Zhejiang Province
Customer Support Email: service@kestrose.com
kestrose.com is owned and operated by Hangzhou Pinhengnuo Technology Co., Ltd., which is responsible for online store operations, customer service, order coordination, and related e-commerce activities.
When contacting us about an existing shipment, please include your order number and the email address used during checkout.
For damaged-item inquiries, photographs of both the jewelry and packaging can help our team review the matter more efficiently.